Terms and conditions

Alboltur Sociedade Hoteleira Lda respects your privacy and is committed to protecting your personal data.

This privacy policy includes information on how we handle your personal data when you visit our website or use our services, as well as your privacy rights and how the law protects you.

Please read this Privacy Policy carefully, as by accessing this site, the provision of your personal data implies knowledge and acceptance of the conditions stated herein.

The processing of your data is carried out in compliance with the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council), directly applicable from 25 May 2018, to all Member States of the European Union.

  1. Data Controllers:

Alboltur Sociedade Hoteleira Lda, headquartered in Povo Velho, Rua Dr João Batista Ramos Faísca, no. 51, 8100-070 Boliqueime, VAT 505 943 832 is the entity responsible for the collection and processing of personal data, and may, in the scope of its activity, use entities subcontracted for the pursuit of the purposes stated here.

  1. Purpose of collecting and processing personal data

Alboltur Sociedade Hoteleira Lda only collects the personal data necessary for the full and effective provision of services, namely accommodation, agreed services, or purchased products, and subsequently, these are registered, used, stored, consulted, and communicated by automated and/or non-automated means, depending on the purposes for which they are processed.


Personal data may be collected through the following means:


(a) Email;
(b) Website;
(c) Phone calls;
(d) In person.

(e) Whatsapp

The collected data are processed and stored electronically and in strict compliance with personal data protection legislation, being stored in specific databases created for this purpose, by Alboltur.

The personal data processed may be provided by the Clients themselves (by filling out forms for room or service reservations) or may result from established relationships (use of Alboltur Sociedade Hoteleira Lda’s digital channels for queries, transactions, etc.) Alboltur Sociedade Hoteleira Lda also processes personal data created from the analysis of the use of products and services by its respective Clients, their transactions, and preferences, such as creating their customer profile. Alboltur Sociedade Hoteleira Lda does not collect any other type of personal data through third parties or other means.

III. Categories of personal data

In providing services and offering products, Alboltur Sociedade Hoteleira Lda processes various categories of personal data classified as follows:

  • Contacts (such as name, email address, postal address, and phone number);
  • Payment information (including payment card numbers, billing address, and bank account information);
  • Demographic data (such as age, gender, country, and preferred language);
  • Information related to your reservation, stay, or visit
  • Information necessary to satisfy special requests and/or specific accommodations;
  • Professional information (such as company name, title, and professional contacts) to respond to requests for proposals or honor contractual agreements;
  • Copies of your correspondence if you contact us;
  • Information related to your use and interaction with our website and network;
  • Information requested by government authorities to comply with our legal obligations.
  1. Purposes for which personal data processing is intended

Alboltur Sociedade Hoteleira Lda processes personal data of any data subject for any of the following purposes:

  • Reservation and stay management
  • Invoicing and payment method verification,
  • Providing the information necessary for your stay at the Hotel
  • Complaints and customer support management.
  • Recruitment
  • Execution of contracts entered into or performance of pre-contractual measures at the request of the Data Subject;
  • Compliance with legal obligations to which Alboltur Sociedade Hoteleira Lda is subject;
  • Pursuit of legitimate interests of Alboltur Sociedade Hoteleira Lda.

Other situations not covered by the purposes indicated above require, under the GDPR, obtaining the consent of its holder, a consent that must be given freely, specifically, informed, and unequivocal.

  1. Automated processing and profiling

The profile of a data subject is being defined when any form of automated processing of personal data is used to evaluate certain personal aspects of an individual, namely to analyze or predict aspects related to professional performance, economic situation, health, personal preferences, among others. Alboltur Sociedade Hoteleira Lda uses your personal data to define your profile for the following purposes: Presentation of products and services most suitable for your needs: In this case, biographical, financial, transactional, and behavioral information is analyzed and processed with the aim of understanding your needs and preferences, allowing to direct offers to Clients’ needs and preferences. The profiling carried out has as its sole consequence the customization of promotional campaigns. Compliance with the obligations under the Service for Foreigners and Borders (SEF): In this case, various types of information are analyzed and processed, including information contained in a proper identification document and check-in and check-out dates, as required by law.

  1. Recipients of personal data

To fulfill its duties and to provide a quality service, Alboltur Sociedade Hoteleira Lda may have to disclose your personal data to other entities, including the following categories of recipients:

  • Public authorities, such as, for example, the Foreigners and Borders Services, Tax Authorities, Judicial or Administrative Courts, among others;
  • Commercial partners (Visa, SIBS, MasterCard, etc.);
  • Service providers who provide services to Alboltur Sociedade Hoteleira Lda (auditors, IT services, lawyers, etc.);

In cases of international transfers (outside the European Union), whenever the European Commission has declared, through an adequacy decision, that the country located outside the European Union ensures a level of protection of personal data equivalent to that resulting from European Union legislation, the data transfer will be based on that adequacy decision.

VII. Retention periods for personal data

Your collected personal data is processed in the strictest compliance with applicable legislation, being stored in our databases intended for this purpose.

The period of time during which your personal data will be stored and retained varies according to the purpose of their collection. However, whenever there is no specific legal requirement, the data will be stored only for the period strictly necessary for the purposes of their collection.

VIII. Rights of data subjects

Under applicable law, data subjects have the following rights:

  • Right of access: whenever requested, you can access your personal data, obtain information related to the processing of your data, and also obtain a copy of your personal data subject to processing.
  • Right to rectification: whenever you consider that your personal data is incomplete or incorrect, you may request its rectification or that it be completed.
  • Right to erasure: without prejudice to legal and regulatory obligations that may limit the exercise of this right, you may request the erasure of your personal data when one of the following situations occurs: (i) the personal data are no longer necessary for the purpose that motivated their collection or processing; (ii) you withdraw the consent on which the data processing is based and there is no other legal basis for it; (iii) you object to the data processing and there are no prevailing legitimate interests, to be assessed case by case, justifying the processing; (iv) the personal data must be erased under a legal obligation to which Alboltur Sociedade Hoteleira Lda is subject; (v) the personal data have been processed unlawfully; or (vi) the personal data have been collected in the context of the offer of information society services. The right to erasure does not apply when processing is necessary (i) for the exercise of freedom of expression and information; (ii) for compliance with a legal obligation requiring processing; (iii) for reasons of public interest in the field of public health; (iv) for archiving for reasons of public interest, scientific, or historical research purposes, or statistical purposes, to the extent that the exercise of the right to erasure seriously impairs achieving the objectives of that processing; or (v) for the declaration, exercise, or defense of a right in a judicial process.
  • Right to restriction of processing: you may request the restriction of the processing of your personal data in the following cases: (i) if you contest the accuracy of your personal data, for a period allowing the verification of its accuracy; (ii) if processing is unlawful, and you oppose the erasure of the data, instead requesting the restriction of their use; (iii) if Alboltur Sociedade Hoteleira Lda no longer needs personal data for processing purposes, but if that data is required for declaration, exercise, or defense of a right in a judicial process; or (iv) if you have objected to processing, until it is verified that Alboltur Sociedade Hoteleira Lda’s legitimate interests prevail over yours.
  • Right to data portability: when processing is based on express consent or the execution of a contract and when the processing in question is carried out by automated means, you may request delivery, in a structured, commonly used, and machine-readable format, of the personal data provided by you. You also have the right to request that Alboltur Sociedade Hoteleira Lda transmit this data to another data controller, provided that this is technically feasible.
  • Right to object: you have the right to object to the processing of your personal data in the following situations: (i) when processing is based on the legitimate interest of Alboltur Sociedade Hoteleira Lda; or (ii) when processing is carried out for purposes other than those for which the data was collected but which are compatible with them. If you object to processing, Alboltur Sociedade Hoteleira Lda will stop processing your personal data, unless it has legitimate reasons for such processing and these prevail over your interests. You may also object to the processing of your data for direct marketing purposes, including profiling related to such marketing.
  • Right not to be subject to exclusively automated individual decisions: in data processing based on automated processes, you have the right to (i) obtain human intervention and analysis; (ii) express your point of view; and (iii) contest the decision made. right to withdraw your consent: in cases where data processing is based on your consent, you may withdraw your consent at any time. In this case, your personal data will no longer be processed unless there is another justification for such processing by Alboltur Sociedade Hoteleira Lda.
  • Right to lodge a complaint with the CNPD: you have the right to lodge complaints regarding matters related to the processing of your personal data with the National Data Protection Commission.
  1. Contacts for exercising rights and requesting information

To exercise any of your rights, and whenever you have any questions about the processing of your data, or the information provided to you, you can contact the entity responsible for processing your personal data, through the usual communication channels or through:

  • In person: you can exercise your rights by going to the reception of the Hotel São Sebastião de Boliqueime managed by Alboltur Sociedade Hoteleira Lda;
  • Email: you can exercise your rights by sending an email to general@hotelboliqueime.com
  • Address: you can also exercise your rights by sending a letter to the headquarters of Alboltur Sociedade Hoteleira Lda, at Rua Dr. João Baptista Ramos Faísca, n.º 51, PO Box 2052, 8100-070 Boliqueime – Portugal, which will be forwarded to the respective data controller;
  • Telephone: you can also contact us by phone at 289 363 610.
  1. Security and Confidentiality

We are committed to keeping your data secure, employing appropriate security measures to ensure the security of your personal data and prevent unauthorized access. However, transmitting information over the Internet is not completely secure, and we cannot guarantee the absolute security of information transmitted through our website.

We also respect the confidentiality of your information. Therefore, we do not sell or distribute your information to any entity. We will only communicate your data to third parties if such communication is necessary for the provision of services or by legal obligation.

  1. Changes / updates

Alboltur Sociedade Hoteleira Lda may make any changes and/or updates to this Privacy Policy so we recommend that you consult it when you visit our website